Podcast 89: Listener request: Leading emotionally charged team members

At the request of a listener, we’re addressing a specific situation that many of us have experienced. How do you lead a team where some members are prone to outbursts or other signs of disrespect? To further complicate the subject: It’s a manager recently promoted from that team!  If you have additional suggestions for the manager, please comment below. And …

AR and VR: How bad it could be

As mentioned in the first post in this series on AR, VR and the metaverse, young Mark Ramsay loved cyberpunk novels.  Introduction to cyberpunk  Perhaps your thoughts range from, “Really, Ramsay? Who cares?” to, “Why study cyberpunk novels and films?” Here’s why. They are entertaining.  The genre’s greatest voice, William Gibson, has novels that read like modern-day Raymond Chandler, thrilling …

Podcast 86: Lessons from the Lockpicking Lawyer: messages to your tribe

An anonymous attorney who picks locks on YouTube has a valuable lesson for anybody trying to attract employees or customers who really “get you.”  Three lessons, to be exact.  (Note to audience: Mark managed to make it through this entire episode without once mentioning Mitchell and Webb’s classic Padlockigami. But watch and enjoy.) We would love your questions and comments …

What about employee touch points?

Earlier this week, my bad fortune with an airline allowed me to discuss all the touch points your customers go through in forming an opinion about your brand and the company that brand represents. But it’s worth considering that your employees go through something similar. And, of course, how they feel about their employer will have much influence over what …